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By accessing and using this website, you are agreeing to be bound by the following Conditions of Use. We reserve the right to change these at any time.
We make every effort to ensure that the information on this website is accurate and current, but it is essentially an ‘as you see it’ facility; we make no (and expressly disclaim all) representations or warranties of any kind with respect to this website and its contents. We also reserve the right to change price, availability and specification information without notice.
We can all make mistakes: if you see something which you think is wrong please advise us immediately, and do not use it, or enter into a transaction based on it, without first checking the veracity of the information.
Cooden Cellars shall not be held liable to any individual or business for any damage or loss which may occur from the use of any matter contained on this website.
All text and graphics on this website, unless specified, are directed solely at those who access the website from the United Kingdom mainland.
We assume no responsibility whatsoever for any links to the Internet or other third party websites from this site.
When you make a purchase from this website, we collect personal information to enable us to process and deliver your order. By registering your details on our website, you consent to us maintaining, recording, holding and using personal data we collect about you.
Please see our privacy statement for more information. We will NOT pass this information on to others.
Under the terms of the Data Protection Act 1998 we process personal data collected in this way expressly for accounts or records purposes only, which is an exemption of the Act.
By using the interactive features on this web site and/or by communicating with us via e-mail it is automatically deemed acceptable to respond or communicate with you by similar electronic methods and that these methods satisfy any legal requirement that such communication be in writing.
All copyright, database rights, trademarks and any other intellectual property rights in and to the content on this website, such as text, graphics, logos, banners, images, buttons, underlying source code and software, is the sole property of Cooden Cellars or its clients, or the applicable licensor.
Please do not modify, copy, reproduce, republish, upload, post, transmit, or distribute any portion of its contents without our prior express written consent. You may, however, print or download portions of the materials from various areas of this website solely for your own non-commercial use provided that you do not change or delete any copyright or proprietary notices from the materials.
If you believe any content appearing on our website infringes the copyright of other parties, please let us know immediately.
You may create a hyperlink to our home page or any other part of the site providing that link does not portray the material in a false, misleading, or derogatory manner. However, we cannot guarantee that any files or downloadable materials will be free of viruses or other active content and you should build in your own safeguards to its use.
The Feedbacchus and Spit it out! facilities are provided in order for all of us to interact and share views and comments so as to extend our enjoyment of wine and related subjects. In the spirit of open and communal participation we ask that any views, comments, reviews and opinions are expressed in a constructive and non-abusive manner and are focused on the matter in hand. All contributors of feedback will be identified with each item at the time of posting and will thus be required to register their details beforehand. Cooden Cellars cannot be held responsible for any views expressed and reserve the right to remove any views or comments we feel are unsuitable.
Cooden Cellars is a UK Company and any disputes and claims that arise from using this site must be made and settled under UK law. Any dispute regarding this site or our products or services will be subject to arbitration.
All goods are offered subject to availability and remain the property of Cooden Cellars or its associates until payment is received in full.
It is possible to generate a complete (that is, containing all products) or partial Wine List (for example those of a region, appellation or producer) from this site as a report at any time that can then be printed out. Whilst we endeavour to keep the information in our List on this site as up to date as possible any printed copies may quickly become outdated and we cannot vouch for the accuracy or applicability of such reports after the date it was generated.
We adhere to the Consumer Protection (Distance Selling) Regulations 2000 and to the good practice guidance issued by East Sussex Trading Standards as well as being one of their approved ‘Buy With Confidence’ traders.
Orders may be placed by using the shopping basket facility on this site or by any of the following methods:
We would be more than happy to discuss your requirements with you before you place an order if you wish, again by any of the above methods, or via the special feedback facilities on this site.
When an order is placed, a confirmation of the order will be emailed to you. Please note, this will be automatically generated and may be rejected by some spam filters. If you do not receive a confirmation email, please inform us and we will send one manually.
All retail prices quoted include UK duty and UK Value Added Tax (VAT) applicable at the time of payment.
If any item is not in stock, or we hold insufficient stock to fulfil your order immediately we will endeavour to inform you promptly. Most items are easily re-stocked and we will advise you accordingly when it will be available to complete your order - this will usually be within seven days in most cases. If any item is unavailable we will normally try to discuss with you alternative or similar items for you to consider. However, at peak times of the year, we do reserve the right to replace out of stock items with another of equal or greater value.
We always try to ensure that wines are of the vintages quoted on our list. However if one vintage becomes exhausted, the next available vintage will normally be substituted for it once we have tasted and re-selected it.
If you are unhappy with any substitutions you receive we will arrange collection at our cost.
Payment may be made online by credit or debit card via the checkout process as part of your shopping basket. Such payments will be effected through our secure transaction partner, WorldPay.
Otherwise, payment can be made to or in the shop by cash, cheque (with bankers card number) or by debit or credit card - most cards are taken. If you wish to pay by the latter method over the 'phone we will need to know:
You must also confirm to us that you (and the recipient of the wine if different) are over 18 years of age. Proof of age may be requested before goods are handed over to the recipient.
A receipt will be issued to the payer's address immediately.
Depending on the value of the order and its destination delivery may or may not be charged.
Delivery is free locally, defined as within the following postcodes:
Elsewhere on the UK mainland delivery is free for orders over £250, otherwise the first case (12 bottles) is £10 and £5 for each additional case.
Smaller quantities and destinations outside UK mainland are dispatched at cost - please contact us for a quote.
Delivery is by hand via one of our own vans if local, or by special courier if not. Provided all items are in stock and orders are placed before midday, it is possible to dispatch to the courier so that delivery may be made by 4 pm the following day. Otherwise, delivery would normally be within 48 hours unless a weekend or bank holiday intervenes. It is always advisable to supply a telephone number contact at the destination address in case there are difficulties. All couriered parcels are made of strengthened cardboard and specially designed with bottle spaces that hold bottles securely for transportation.
If you do not receive goods within 10 days of placing your order, please let us know.
You may cancel an order, or any part of it, within 7 working days of receipt of the goods and a full refund will be given within 30 days of the cancellation. If the relevant goods are not returned within 21 days of the cancellation we reserve the right to collect them, but deduct a collection charge from the refund.
You may, however, return undamaged goods for whatever reason within 14 days of receipt and exchange them for other goods of equal value.
Please notify us within 3 working days of receipt if goods are received in a damaged condition and we would be pleased to replace them if required.
Cancellations of tickets for tastings, dinners or modules for the Wine School should be made as soon as possible. If we are notified up to 3 weeks before the event we will offer a full refund, thereafter we will exchange the tickets for other goods of equal value.
Sale or Return arrangements are possible within the post codes given above. All such orders must include a minimum of £150 of Wine, Champagne, Port or Spirits. A maximum of 20% of the original order quantity may be returned and must be in a re-saleable condition (that is, they must be free of damage and without distortions to the labels caused by immersion in water). Goods must be returned to our shop in Compton Street, Eastbourne
Customers purchasing or ordering wines from us may hire glasses for their function. It would be helpful to have as much notice as possible. For practical reasons relating to limited quantities we will only release glasses just before the event. All glasses should be returned cleaned within two days of the function. Breakages, damage or loss will be charged at £1.50 per glass.
All information (including credit card details) is sent and received using the latest in secure e-commerce software. Cooden Cellars will continue to use new security protocols and software as they become available.
It is against the law to sell or indeed supply intoxicating substances to persons under 18 years of age in the UK. By placing an order you confirm that you are at least 18 years old. If our couriers are in doubt of the age of the recipient of an order they will request some form of ID. In the event that this is not satisfied they are not permitted to leave the wine.
Cooden Cellars is a partnership owned by Colin Barnes and Ian Jarman. The Company’s main contact details are:
Cooden Cellars
14, Grand Hotel Buildings
Compton Street
Eastbourne
East Sussex
BN21 4EJ
Tel/Fax: 01323-649663
Email: cooden@lineone.net
If you have any comments on the above, or you simply wish to contact us, please feel free to e-mail, call or write to us or use the interactive features on this site.
None of the above affects your statutory rights as a consumer.
Independent Wine Retailer of the Year 2007
Member of the Top Merchants Programme
Small Independent
Merchant of the Year
2005
&
Regional Merchant of the Year
South East England
2005
Ian Jarman is an Associate of the Institute of Wines & Spirits
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